What is personal data?
“Personal data” is any information relating to an identifiable or identified person (you as a user). An identifiable person is someone who can be identified, directly or indirectly, for example by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.
We may process your personal data when you;
– Submit or make a booking through our website or by other means of direct contact with us
– Subscribe to our newsletter
– Complete a contact or enquiry form on our website
– Send us feedback via our website or other direct contact channels
– Respond to our marketing communication
– Correspond with us by telephone, post or email, in which case we may keep a record of the correspondence and retain the personal data in accordance with the segment on “Personal data which we handle” below
Personal data which we handle
Your personal data may only be processed by us with your given consent, when it is necessary for the performance of a contract to which you are a party, or when it is necessary for our compliance with a legal obligation. The processing of the personal data, the specific purposes for the processing, the legal basis for the processing, and for how long we store your personal data, is described below.
We may collect and process your email address in order to send purchase confirmations and invoices to you as a client, and for future offers from time to time. All such processing is based on your consent and the data will be kept for six years after the end of our business relationship or until you withdraw your consent. Your email address will be shared with our cleaners and contractors.
When you have ordered our service, we will collect from you directly and process your home address, as we will need have access to the premises to conduct the cleaning. The processing is necessary for our performance of a contract to which you are a party and your consent, and the data will be kept for six years after the termination of our business contract or when you withdraw your consent, whichever is the longer.
In order to charge for our service, we will process your payment details. Such personal data are encrypted after the payment has been taken. The processing is based on your consent, but we will not retain any payment details after completed transaction.
When the company that you represent has ordered our services, your professional and/or employment details may be processed by us. The personal data is in such case processed based on your consent and will be kept for six years or until you withdraw your consent. These data will be shared with our cleaners and cleaning contractors.
Right of access
You have, at any time, the right to receive confirmation from us as to whether personal data concerning you are being processed. You have also the right to access that personal data and to receive the following information:
a) The purposes of the processing
b) The categories of personal data concerned
c) The recipients or categories of recipients to whom personal data have been or will be disclosed
d) The envisaged period for which the personal data will be stored or the criteria used to determine that period
e) The existence of automated decision-making and profiling
Right to rectification
You have, at any time, the right to demand us to correct any inaccurate personal data within a month’s time. You have also the right to complete incomplete personal data, taking into account our purposes of the processing, by the means of providing a supplementary statement.
Right to restriction of processing
You have, instead of demanding us to delete any data, the right to demand us to restrict our processing of your personal data. This may be achieved if
a) You have reason to believe that the accuracy of the personal data is not correct, and the restriction shall be in place during a period that allows us to verify the accuracy of the personal data
b) The processing is unlawful but you don’t want us to delete the personal data
c) We no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims
d) You have objected to processing concerning profiling or automated decision-making, whereby a restriction shall be obtained during the period when we assess whether our legitimate ground for the processing override your legitimate ground.
You have the right to retrieve the personal data which we process about you and that you have provided to us. You have also the right to demand that we transmit such personal data to another data controller if the personal data is collected based on your consent or if the processing of the personal data is carried out by automated means by us, if we deem it technically feasible.