Q: Do I have to pay extra for any congestion charges or parking fees?
A: These are the only additional expenses that may be charged for your end of lease cleaning service. Our technicians will always try to find a parking spot free of charge, but if there is nothing suitable available, you will be asked to cover the cost of parking for the time the technicians spend cleaning the property. If your rental property is within the Congestion Charge zone, you will be required to cover these charges too. To avoid this extra payment, consider booking the service over the weekend or on a Bank Holiday, when the congestion fees in London do not apply.
Q: Do you clean windows from the outside?
A: Yes we can do that, but exterior window washing is not included in the end of tenancy cleaning service. If you want to add exterior window cleaning it will be calculated as a separate service, and you’ll benefit from a discount for booking combined Keen Clean services.
Q: Do you require a deposit?
A: We only require deposits for bookings worth more than £400. In some cases, we might ask for a customer’s card details, but only in order to secure the appointment on our schedule. Usually, payment is settled upon completion of the job and after the final inspection of the work done at your rental property.
Q: Do you provide all the cleaning materials and equipment?
A: Our move-out cleaning technicians will bring all the products and equipment necessary for the completion of each cleaning task.
Q: How many cleaners will you send?
A: The end of tenancy cleaning service can require anything from one to six professional cleaners, depending on the size of the rental property. We will send as many technicians as needed for the timely completion of each individual job.
Q: Can you perform the service while I am away from the property?
A: Yes, our move out cleaning team can work while you are away, but you will need to arrange a key pick-up with our technicians. You’ll also need to organise paying for the service with a card.
Q: Do you charge by the hour or per job?
A: The post or after tenancy cleaning service is priced per job, which means that the team will stay on site until the property is in finished condition. End of tenancy cleaning services are not charged by the hour.
Q: What happens if the team misses something?
A: In the unlikely event of our technicians overlooking something during the service, you need only notify us within 72 hours, and we will arrange a second cleaning service.
Q: What happens if a cleaner damages something during the service?
A: You can rest assured that all our professionals are meticulous and careful, so our clients very rarely have to deal with such situations. However, all of our cleaners are fully insured, so you will get fair compensation if any accidents occur.
Q: Do I need to move furniture?
A: In most cases this is not necessary, but it might be required if your property has lots of furniture. To make sure that you will get your deposit money back, our move out cleaners will have to vacuum and wipe underneath all heavy furnishings, including wardrobes, sofas, cupboards, etc.
Q: Do you clean blinds as part of the service?
A: Yes, our cleaners can wipe or vacuum the blinds as part of the end of tenancy cleaning service.
Q: Do you clean chandeliers and/or ceilings?
A: Yes, we can clean these items, but only if they are easy to reach.