Q: Do you clean carpets and upholstery?
A: All carpets and upholstered furniture will be vacuum cleaned. If you want these items cleaned to the highest professional standards, you can add an additional carpet cleaning or upholstery cleaning service with a discount for booking combined services from Keen Clean.
Q: How much does it cost to have carpets cleaned too?
A: We can provide you deep carpet cleaning service. You can require a professional end of lease carpet cleaning to your booking at a discounted price or book this service alone. You can see the prices for rug and carpet cleaning here.
Q: Do you clean the oven?
A: Yes, professional oven cleaning is always a part of our end of lease service. The appliance will be disassembled, with all removable parts placed in a container filled with a high-grade cleaning solution that quickly dissolves grease and grime. The oven will be scrubbed and wiped both inside and outside.
Q: Can you perform the service while I am away from the property?
A: Yes, our move out cleaning team can work while you are away, but you will need to arrange a key pick-up with our technicians. You’ll also need to organise paying for the service with a card.
Q: Do you charge by the hour or per job?
A: The post or after tenancy cleaning service is priced per job, which means that the team will stay on site until the property is in finished condition. End of tenancy cleaning services are not charged by the hour.
Q: What happens if the team misses something?
A: In the unlikely event of our technicians overlooking something during the service, you need only notify us within 72 hours, and we will arrange a second cleaning service.
Q: What happens if a cleaner damages something during the service?
A: You can rest assured that all our professionals are meticulous and careful, so our clients very rarely have to deal with such situations. However, all of our cleaners are fully insured, so you will get fair compensation if any accidents occur.
Q: Do I need to move furniture?
A: In most cases this is not necessary, but it might be required if your property has lots of furniture. To make sure that you will get your deposit money back, our move out cleaners will have to vacuum and wipe underneath all heavy furnishings, including wardrobes, sofas, cupboards, etc.
Q: Do you clean blinds as part of the service?
A: Yes, our cleaners can wipe or vacuum the blinds as part of the end of tenancy cleaning service.
Q: Do you clean chandeliers and/or ceilings?
A: Yes, we can clean these items, but only if they are easy to reach.